1. About these terms
These terms are a contract between you and Spa Cafe, Horizon Shadwell, Pine Garden, Basseterre, St. Kitts & Nevis ("Spa Cafe", "we", "us"). They take precedence over any other description of our services. Our Privacy Policy explains how we handle your personal information and forms part of these terms.
2. Definitions
- Booking: a reservation of a treatment for a specific date and time, confirmed by us with a booking reference.
- Treatment: any massage, facial, body, nail or package service listed on our website or menu.
- Promo code: a discount code issued by Spa Cafe and applied to a booking under section 8.
3. Bookings and confirmation
- A booking is confirmed only when you receive a confirmation message from us containing your treatment, date, time and booking reference.
- All times are St. Kitts local time (Atlantic Standard Time).
- You must provide accurate contact details so that we can reach you about your booking.
- Treatments are given by the therapist available at the time of your booking. Requests for a particular therapist are met where possible but are not guaranteed.
- We may decline a booking at our discretion, for example where we cannot provide the treatment safely.
4. Prices and payment
- Prices are shown in Eastern Caribbean dollars (EC$) and include all applicable taxes. Any US dollar figure is approximate, at EC$2.70 to US$1, and the EC$ price applies.
- The price shown at the time of booking is the price you pay, subject only to a valid promo code.
- Payment is made at the spa at the time of your visit, by cash or card. No payment is taken through our website and no deposit is currently required.
- We may change our prices at any time. Changes do not affect bookings already confirmed.
5. Cancellations, rescheduling and missed appointments
- You may cancel or reschedule free of charge with at least 24 hours' notice before the start of your booking, using the link in your confirmation or by calling or messaging +1 (869) 662-2300.
- Cancellations with less than 24 hours' notice, and missed appointments, prevent us from offering the time to another guest. If it happens more than once we may ask for a deposit before accepting future bookings.
- If we have to cancel or move your booking (for example illness, power failure or severe weather), we will contact you as early as we can and offer an alternative time.
6. Arrival and late arrival
- Please arrive at least 10 minutes before your booking so that your treatment can start on time.
- If you arrive late, we will do our best to give you the full treatment, but it may be shortened so that the next guest is not delayed. The full price applies.
- If you arrive more than 20 minutes late we may need to treat the booking as missed.
7. Health, safety and suitability
- Our treatments are for relaxation and wellbeing. They are not medical treatment and are not a substitute for medical advice.
- Before your treatment, tell your therapist in person about any medical condition, injury, allergy, skin sensitivity, recent surgery, medication, or pregnancy. Some treatments are not suitable during pregnancy or with certain conditions.
- We may refuse, stop or change a treatment if we believe it is not safe for you. Where we do so for a reason you did not tell us about, the booking may be charged.
- Please do not attend if you are unwell with a contagious illness; contact us to reschedule.
8. Promo codes and offers
- A promo code must be entered when booking or mentioned before your treatment starts. It cannot be applied afterwards.
- One code per booking. Codes cannot be combined, transferred, or exchanged for cash, and expire on the date stated when they are issued.
- A code applies only to the treatments it was issued for. If it is not valid for your booking, the full price applies.
- We may withdraw an offer at any time; bookings already confirmed with a valid code are honoured.
9. Age
Guests under 18 must be accompanied by a parent or guardian and may be restricted to certain treatments. Please contact the spa before booking for anyone under 18.
10. Conduct and right to refuse service
We reserve the right to refuse or end a treatment, without refund, where a guest behaves in a way that is abusive, inappropriate, or unsafe towards staff or other guests, or is under the influence of alcohol or drugs.
11. Personal belongings
Please leave valuables at home. We take reasonable care but are not responsible for loss of or damage to personal belongings brought to the spa.
12. Transport and cruise passengers
- Where we offer pickup or drop-off, it is subject to availability and is arranged when you book.
- If your ship is delayed, tell us as soon as you know and we will move your booking where we can.
- You are responsible for allowing enough time to return to your ship or onward travel. We are not liable for missed departures.
13. Our liability
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.
- Subject to that, our total liability in connection with a booking is limited to the price paid for that booking.
- We are not liable for losses that were not foreseeable, for losses caused by events outside our reasonable control, or for any loss arising from information you did not give us under section 7.
14. Complaints
If something is not right, please tell us during your visit so that we can put it right straight away, or email contact@spacafe.co within 7 days. We aim to respond within 5 working days.
15. Changes to these terms
We may update these terms. The version in force is the one published on this page on the date you make your booking.
16. Governing law
These terms are governed by the laws of St. Kitts & Nevis, and the courts of St. Kitts & Nevis have jurisdiction over any dispute.
17. Contact
Spa Cafe, Horizon Shadwell, Pine Garden, Basseterre, St. Kitts & Nevis. Email contact@spacafe.co. Phone +1 (869) 662-2300. Opening hours: Monday to Friday, 9 AM to 6 PM. Saturday, 9 AM to 6:30 PM. Sunday closed.